Buyer protection

Last updated 2026-08-01.

The single question worth answering on this page: if you pay for cards and they never turn up, what happens to your money? The short answer is that it is not sitting with the seller, and it is not sitting with us.

Where your money actually is

When you check out, you pay PayPal. PayPal holds the seller's share of that payment in their own custody until your order reaches you. Only then do we tell PayPal to release it.

PalSingles never holds your money at any point. We are not a bank and we are not in the flow of funds — we hold a permission to release, not a balance. That matters to you for one practical reason: if this company disappeared tomorrow, your in-flight payment would still be sitting safely with PayPal rather than in an account belonging to a business that no longer exists.

When a seller gets paid

Sellers with a long record here are released sooner, once tracking shows the parcel moving. New sellers wait for delivery. That is the point of the difference: a seller earns faster payment by shipping reliably.

If a parcel goes missing

Message the seller first — most "missing" parcels are a carrier scan that has not updated, and the seller can tell you in a minute. If the tracking genuinely stops, or the seller does not respond within three days, open a dispute. If the funds are still held, resolving it is straightforward: we refund you rather than release them.

If the cards are not what was described

Photograph what arrived, next to the packaging if the damage looks like transit damage, and raise it with the seller within 30 days of delivery. Condition grading is a judgement call and reasonable people disagree; clear photographs settle almost every case without anybody needing to arbitrate.

See the refund policy for what you are entitled to and who pays return postage.

PayPal Purchase Protection

Because every order is paid through PayPal, PayPal's own Purchase Protection applies to it on their terms, independently of anything on this site. Their dispute window is considerably longer than ours. Nothing in our policies reduces it, and nothing here requires you to exhaust our process before using theirs — though talking to the seller first is almost always faster.

What this does not cover

• Anything arranged off PalSingles. If you pay a seller directly, neither our protection nor PayPal's applies to that payment. Do not do it.
• Buyer's remorse after a card has been correctly described and correctly delivered — though many sellers will accept a return anyway; see their storefront policy.
• Damage caused after delivery.
• Delivery to an address you entered incorrectly.

Before you buy

A minute of reading prevents most problems. On each storefront you can see the seller's rating, how many orders they have completed, whether their references on other marketplaces have been verified by us, how long they take to dispatch, where they ship from, and their own returns policy. New sellers are labelled as new rather than dressed up with a percentage calculated from three orders.

Contact

Burnett Tech Solutions LLC
trading as Burnett Deck Tech
orders@burnetttechsolutions.com