Contact
Most questions are fastest answered by the seller you bought from. Anything about the platform itself — or a seller who has gone quiet — comes to us, and a person reads it.
About an order
Open the order in your account and message the
seller. They have the tracking, the card in hand, and the ability to refund
you. Order numbers look like PS-XXXXXX.
If a seller does not reply, or will not put something right, open a dispute from the same page. That brings PalSingles in and counts against the seller's standing. See dispute resolution.
About the platform
Email orders@burnetttechsolutions.com
We aim to reply within one business day. Write to us about selling on PalSingles, a seller who is not behaving, an account or privacy question, or anything that looks like a bug.
Common questions
- Where is my order? Check the tracking link in your shipping email, then message the seller. If they go quiet, open a dispute.
- A card arrived damaged or misgraded. Message the seller with a photo — see refunds and buyer protection.
- How do I sell here? See selling on PalSingles. Applications are reviewed by hand.
- Do you buy cards? Our own store, Burnett Deck Tech, does. Tell us what you have and roughly what condition it is in.
Contact
Burnett Tech Solutions LLC
trading as Burnett Deck Tech
orders@burnetttechsolutions.com