Returns and refunds

Last updated 2026-08-01.

If a card arrives and it is not what you expected, tell us. We would rather take a card back than have you stuck with one you are unhappy with.

The short version

• 30 days from delivery to start a return.
• Cards must come back in the condition they were sent, in a protective sleeve and a rigid mailer.
• If we described a card wrongly or it was damaged in transit, we cover return postage and refund in full.
• If you simply changed your mind, you cover return postage and we refund the item price.

Condition disputes

Card grading is a judgement call and reasonable people disagree. We grade to the standard TCGplayer ladder (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged) and we photograph the actual card where we can. If you think a card was graded generously, email us a photo showing the problem. We would rather refund the difference or take it back than argue about a corner.

Not eligible

• Cards altered, played with, sleeved into a deck, graded or submitted for grading after delivery.
• Returns opened after 30 days.

How to start one

1. Email orders@burnetttechsolutions.com with your order number and what is wrong. Photos help enormously for condition or damage claims.
2. We reply with a return address and confirm who is paying the postage.
3. Post the card back sleeved and in a rigid mailer. A card returned in a plain envelope usually arrives damaged, and we cannot refund a card that is destroyed on the way back to us.
4. We refund within 5 business days of the card arriving, to the original PayPal account.

If your parcel never arrives

Contact us. We will check the tracking, and if it is genuinely lost we will refund or replace it — your choice, subject to stock. Do not wait out the 30-day window on a parcel that is clearly lost; tell us as soon as you are worried.

Wrong item sent

Entirely our fault and entirely our cost. We pay return postage and send the right card, or refund in full if you would rather not wait.

None of this limits your rights under consumer law, or your PayPal buyer protection, which runs for 180 days from payment. This policy sets out how we would prefer to resolve things, not a cap on what you are entitled to.

Contact

Burnett Tech Solutions LLC
trading as Burnett Deck Tech
orders@burnetttechsolutions.com